Just read it:
Harvard Business Review (@HarvardBiz)
Instead of better tools for better organizing, people want their organization done for them. Organizing is wasteful; getting its benefits is productivity. Consequently, people I work with want their email to recommend who should be added to the list of colleagues getting a document for review and comment; or have their calendar suggest additional invitees for a planned project review; or give them a reminder that they have a relevant Excel spreadsheet macro when they’re revising a financial plan. They want what I’ve described earlier as “promptware” — a cue and intervention that creates measurable value in the moment, rather than promised efficiencies in the future.
We’re called secretary/assistant and we have always been here organizing and keeping our client’s/bosses businesses running smoothly.
You can’t replace us with technology. You may be able to get keystrokes on a page somewhat reliably through speech recognition; but you won’t ever be able to create an app that does what an assistant does. You just can’t app a live thinking brain that is constantly focused on making sure that your business gets done.
You can only take technology so far. For efficiencies of scale and cost, you need to take people out of the process – I get it. Improve the process but remember, you always will need people for the processing.