Time for….Secure Cloud Backups by David Bilinsky

One of the major themes of the Predictions for the Legal Profession for 2015  – Part 1 and Part 2 from the 25 thoughtful contributors was the increasing focus on security for law firms for 2015.  Perhaps Sharon Nelson, a lawyer and President of Sensi Enterprises Inc, a digital forensics, information security and information technology firm in Fairfax Virginia,  put it best when she said:

“Cybersecurity is now universally the chief worry of large firms. We have already concluded that we cannot keep determined intruders out. “

 I am aware of several law firms that have been hit by the Crypolocker or Cryptowall ransomware malware.  These ransom Trojans enter your system and begin stealthily encrypting all files that they can locate.   Finally one day you enter your office only to be met with a message similar to this on your screen:

The ransomware then demands payment to de-encrypt your files in Bitcoin within a very short time frame (too short to use brute force attacks to break the encryption) and if payment is not made within this time frame, it vanishes from your system – leaving your files fully encrypted.

PCWorld stated, quoting CTU Reseachers:

“Between mid-March and August 24, 2014, nearly 625,000 systems were infected with CryptoWall,” the CTU researchers said. “In that same timeframe, CryptoWall encrypted more than 5.25 billion files.”

The largest number of infected systems were located in the United States—253,521 or 40.6 percent of the total. The next most affected countries were Vietnam with 66,590 infections, the U.K. with 40,258, Canada with 32,579 and India with 22,582.

How does it enter into your system? Typically these Trojans enter by way of an attachment to an email message that appears to be sent by a legitimate company.  It is a disguised executable file and it installs itself and adds a key to a Windows computer that causes it to run on startup.  From here it contacts one of many command and control servers that generate a very large encryption key pair.  The public key is sent to the infected computer and uses these keys to encrypt as many local and networked files that it can find (per Wikipedia:  https://en.wikipedia.org/wiki/CryptoLocker).

The firms that do not pay the ransom gave up on their data or –  the fortunate ones – were able to restore their system from a cloud-based backup that was not attacked by the Trojan.

Accordingly, we can learn from someone’s unfortunate experience by creating a backup that (we hope!) will be immune from such ransom exploits.

How have the firms done this that survived the attack?

They had cloud-based backups that were not continually connected to the office servers.  In other words, they made periodic backups that were ‘versioned’ and as such, the firm was able to go back to a date prior to the infection and at least restore their data as of that date.

It may have been of assistance that the files were also stored in encrypted format by the cloud backup service.  If the files are not of a format recognized by the ransomware, they are not encrypted.  Furthermore the cloud-based backup was not recognized by the ransom Trojan.

One cloud storage and backup service that may protect your files against such a threat is Spideroak (note that we say may protect – we make no assurances in this regard and each reader is recommended to check with their IT and security expert to determine how best to guard their systems against these threats).

Spideroak (https://spideroak.com) is a zero-knowledge backup and storage service.  That means that the Spideroak servers never know the plaintext contents of the data you are storing (most importantly they are not stored in Word or other common formats!). Furthermore only you have the key to de-encrypt your data (you can’t ask Spideroak to reset or provide this for you..they don’t know it) and they don’t know your password either.  They can’t reset that for you, either.

These days, when it comes to your precious law firm data, it is reassuring to know that at least someone has your back.

BMC

The Rural Lawyer – New Year’s Goals

To be perfectly frank, I stink at New Year’s resolutions. While my intentions are admirable, most of my resolutions seldom make it past mid January, early February at the latest. So this year, I’m resolving to avoid resolutions altogether and in their place try goal-setting instead. The cool thing is that there is some tech for that — granted it’s a analog device that Buddhists have been using for some 400-odd years, but I have no doubt that someday soon there will be an app for that.  It’s called the Bhavacakra (“wheel of life”) and it is a framework for laying out goals.

Step 1 – Identify the important stuff. Thing big picture; what are the 8 things you’d like to tackle this year. If you need some help coming up with ideas – one version of a Bhavacakra is pictured below. Think of these big picture items as forming the rim of the wheel.

wheel

Step 2 – Create a few aspirations to go under these big picture categories. Aspirations are your answers to questions like: I want to develop more…, I want to learn…, I want to try to… There should be at least one aspiration for each of your big picture items – but a many to one mapping works too, just remember not to bite off more than you can chew, after all you only have 365 days to work with. For our example, aspirations might be “I want to develop more clients” which maps to “marketing”, or “I want to be more mindful in my practice” which maps to “health”.  These form the spokes of the wheel and are usually where most New Year’s resolution stop.

Step 3 – Develop measurable, manageable goals with timelines that will meet each of your aspirations. These fill the sections of the wheels.  Goals need to be measurable so you can track your progress, need to be manageable so you don’t get overwhelmed and they should have a time line so there is an impetus to stay on track. The more specific you can make your goals, the better; details are things that can be tracked, measured and managed

The only thing left is to left to do is to execute your goals and the best way to do that is to find away to keep yourself accountable for them. This can range from blogging about your progress to finding an accountablity partner – someone to check in with on a regular basis and who’ll help keep you on track. The key is to find a process you are comfortable with and to go with it. Personally, I use a system of rewards to keep me on track (meet a milestone, get a treat – I find old Scotch and fine chocolate work well as). It’s basically operant conditioning without the electroshocks. If you want a bet of a technological edge, there are goal tracking apps out there; topping my list are Joe’s Goals, Mindbloom’s Life Game, Goalscape, Lifetick, and Milestone Planner. I would note that most of these could double as project management software as well, so while you are on the road to personal improvement, your practice could become more efficient as well – what a great twofer.

So, here’s to a new year and success in achieving your goals.

Bruce M. Cameron Having decided that going to law school and opening a solo law practice would be a sufficient response to the male midlife crisis, Bruce now practices Collaborative Family Law and Estate Planning in rural Minnesota. When not in the law office, he can be found on his small farm where he and his wife are at the beck and call of a herd of horses, a couple of cats, a few dogs and one extremely spoiled parrot. http://www.rurallawyer.com

 

 

#3ThingThurs 01/22/15 | Finances #Thurs3at3

Lots of talk of finances in the air which made me think of these 3 things this Thursday:

  1. Long Island, New York based Go To Legal Administrator (http://www.g2admin.com) – service for solo/small firms looking to hand off the bookkeeping to an actual expert in all the things attorneys need their bookkeeper to be.
  2. My bud Cynthia Sharp (@sharperlawyer) just had another booked published: The Lawyer’s Guide to Financial Planning. Cynthia is doubly on my mind today as she was The Legal Connection Community site presenter for December; her topic Delegation Dynamics not only is near and dear to my heart, but also fits with checking out the service mentioned in No 1 above.
  3. And any time tax is mentioned an image of @taxgirl pops into my head! Hi Kelly! :)  FYI, if you all want timely information regarding taxes AND a great example to follow in terms of branding/networking/marketing “on line” – look no further than PA based, tax attorney, Kelly Erb and her firm Erb Law.

Hope you enjoyed my melange of musings on finances this Thursday and come back next week for the next #Thurs3at3

 

 

David A. Moore

3 Methods For A Most Productive Year by David A. Moore

How many productivity and goal setting articles can you read at this time of year? Just so many right? And then it becomes redundant and you realize you are just procrastinating. You’re 1) not being productive, and 2) you’re not goal setting, you’re dreaming.

I’m a world-class procrastinator. I mean black belt level. Think Bruce Lee of procrastination. But somehow I’m a productive procrastinator. You might be one of those too.

As you kick off the New Year, you are probably setting goals for the growth of your practice as well as personal growth. Productivity can play a key role in helping you accomplish both of these goals. A simple example would be if you were highly productive during your work day, you might be able to get out of the office to meet more prospective clients or referral sources AND be home at a reasonable hour to have more family time.

So let’s look at some goal setting methods that can help:

Goal Setting Methods

Google “Goal Setting” and you’ll have 27.9 million results to keep you busy. Most of us don’t have a problem “setting” goals. The biggest problem is trying to tackle too much. We always think we can do more than we actually can OR we choose conflicting goals (i.e. make partner at the law firm versus spend more time with the family).

Below I highlight three methods (books) to help in your goal setting:

  • Zig Ziglar’s Pick Four: Selected by Seth Godin as part of The Domino Project this is an extremely helpful guidebook based the goal setting principles laid out by Zig.  The concept is simple. You pick four major goals and are taken step-by-step on a 12-week journey toward achievement. You review goals daily and must record what you have done to advance. If nothing, you must write “nothing” which means you must pay attention.
  • Getting Results the Agile Way: This book/methodology is a productivity system itself. The team at AsianEfficiency.com has done a great job of walking you through many of the “12 Core Practices.” The book is written by J.D. Meier who was a project manager at Microsoft. It would be nearly impossible to digest and implement all of the techniques simultaneously. But…the RULE OF 3 is mission critical. The idea of focusing on three major yearly goals, three monthly goals, three weekly goals, and three daily goals, all supposedly supporting one another, is one of my favorites.
  • Chris Brogan 3 Words – Chris Brogan is a mega-personality in the online world and has been for years. For several years I have received his “My 3 Words for (enter year)” email and linked post. The concept is very simple and very zen-like. It’s an exercise where you pick three words that help you focus on your annual goals and filter your daily activities. For example, last year one of my words was “EARLY.” This was to remind me that I had a goal of getting up at 5:30 a.m. But this also helped me accomplish a fitness goal of getting to the gym first thing in the morning. This, ALSO, helped my wife start working out with me, which we found out we both enjoy that time together. So instead of picking a word like “Workout” or “Fitness” a broader word like “EARLY” accomplished many things in many areas. You get the idea?

There you have it. Together, we can make 2015 a productive and profitable year!

David A. Moore is the owner of APG:Legal, a division of Advantage Print Group, a full-service print and marketing services provider to solo, small and mid-sized legal firms. David
helps firms automate the order process, increase efficiency and eliminate mistakes.

Jeff Lantz

What to Do (and Not Do) for an Effective Website by Jeff Lantz

Happy New Year!  With the advent of the New Year, it’s a good time to talk about what website design is new, exciting, and effective, and what looks dated.

  • Don’t try to put as much information as possible “above the fold” Past website design best practices focused on placing as much information as possible “above the fold” (meaning what people could see on an average computer screen without scrolling down).  The rationale was that if users could see the top 62 reasons why a firm should be hired without having to scroll down the page, that firm, and not a competing firm, would be hired.  Long text passages on the home page of a website are much more likely to be ignored than they are to convince a prospective client to call a firm.  Lots of links and boxes lead to competing calls for attention and reduced resonation, as website visitors don’t know where to look (or click).  Focus instead on a simplified design with key messages
  • Do make good use of white space and images.   Major e-commerce companies have spent tens of millions of dollars in testing to determine what colors, backgrounds, and design aspects produce the best results.  The winning combination?   White (or light-colored) backgrounds, good imagery, and comparatively little text.  For two examples, see www.bestbuy.com and www.target.com.
  • Don’t assume that your website visitors will read all the pages of your website. They won’t.  A good law firm website might have an average of 2-4 pages per visit, which is usually far less than the total number of pages contained in most law firm websites.  If you have important information that prospective clients should know, such information should be highlighted on the home page and often other website pages. 
  • Do consider a “horizontal section” design approach for your home page.  A horizontal section design presents key messages laid out in horizontal sections that take up the width of a computer screen (often with a white or a light-colored background or image to distinguish between sections).  Each section is highly focused on one message or aspect, with a limited use of text.  Sections are also fairly large in size, often with each section taking up the equivalent of most of the screen of an average laptop computer. Because each section often takes up much of the space on a screen, and because each section is usually highly focused on one element, as users scroll down the home page they see precisely the messages and aspects desired to be seen by the website owner.  With traditional websites that use a 2-4 column approach and an emphasis on putting information as high as possible on the home page, often the result is a number of messages, links, and other information competing for the user’s attention.  The Best Buy and Target sites noted above use the horizontal section approach.  (For an example of a law firm website that our company developed using this approach, please see www.schoolviolencelawyers.com
  • Do understand that the purpose of your website’s home page is about creating resonation.   Website visitors tend to spend about 4-14 seconds before deciding whether to invest additional time with a website to learn more, or to click their back button and return to the Google search results page.  This limited time only allows website visitors to read headlines and absorb aspects such as imagery, colors, and layout.  To create a positive resonation in this short time, think about your website’s home page as being like the cover of a magazine in a grocery checkout line – you want users to make a quick decision to spend the time to engage with your website, where they can then learn more about your firm’s services.
  • Do keep your website’s focus on how you help clients with their legal matters.   It’s easy for a law firm’s website to turn into significant accomplishments and bullet-point practice area lists.  Your clients, however, want to know exactly how you are going to help them.  They may not understand the legal terminology that lawyers use to define their practice.The more that a law firm’s website is focused on exactly how clients are helped, the better that the website will resonate with clients (and the more likely it is that the firm will be retained).

Good luck for a very prosperous 2015!

Jeffrey Lantz, Esq. is an attorney in Arizona and CEO of Esquire Interactive, a company that helps law firms develop new business through branding, websites and strategic business development.

Pamela J. Starr StarrParalegals

New . . . nu? by Pamela J. Starr

For the non-Yiddish speakers among us, ‘nu’ is a delightful, non-committal exclamation along the lines of “So?” “Huh?” “Well?” “What’s up?” “Hello?” and “Are you farking kidding me?”

Nu?? How is it already 2015? I wasn’t quite done with 2014 (or 2013 …).

For me, the transition from December 31st to January 1st is less about New Year’s resolutions, but more about remembering to write/type the correct year (2015 . . . 2015 . . . 2015 . . . not 2014). I try to treat each new day as a new beginning rather than reserve that distinction for January 1 or 1 Tishri (the Jewish New Year).  

Were it not for peer pressure – c’mon, we’ve been bombarded ‘year in review’ and ‘what are your resolutions?’ for weeks on every possible medium – I would never concern myself with the newness of it all. I try to think in terms of fluid, dynamic goals. I just don’t need the guilt associated with failed resolutions. Nu? Isn’t it enough that I strive, daily, to do more, work harder, and to avoid beating myself up for my missteps?

I have more important things than this fascination with new year/new beginning to clutter my pretty little head. As a paralegal in ‘private practice’ (remember, I’m a 21st century freelancer … translated: self-employed), my concerns are far more tangible – successfully running my paralegal business, retaining existing clients and signing new ones, due dates, bar dates, filing deadlines, and, the all too inevitable, tax deadlines. Then there are the ancillary concerns like acing grad school, writing, blogging, tweeting, negotiating speaking engagements, and being a good daughter and friend.

Every day, for that matter, every call, is a series of ‘Nu?’ moments:

  • What can do today to bring in more clients?
  • “How may I help you maximize your billable hours?”
  • “Yes, we do petition preparation – from intake to filing.”
  • How can I be more productive?
  • “No, paralegals can’t work with the general public.”
  • “E-filing? We can get you registered to e-file and we can e-file for you.”
  • Ugh! Am I current with my homework and assignments?
  • “Oof! Again? Remove my number from your calling list!”
  • “Oh honey, bless your heart, but you’re never going to get a job if you can’t spell.”
  • “I’d love to be a speaker at your conference.”
  • “Really, paralegals can’t work with the general public. Not. Gonna. Happen.”
  • Hmm, maybe I should tweet that.
  • “I’m confident the definition of plagiarism/copyright infringement covers using ‘most of’ my language but substituting your company’s name.”
  • Oh, that’s a blog post!

Practically speaking, I have a whole slew of ‘new’ with which to contend. New bankruptcy forms and rules went into effect on December 1st. PACER/ECF is instituting new login and maintenance protocols. Various jurisdictions are rolling out new local rules and forms. I’ve committed to present at two conferences during the first quarter of the year and to write a couple new articles for publication. Oh, the list just keeps growing.

Nu? What’s new with you?

 Pamela J. Starr, CBA, J.S.M., Virtual Paralegal Extraordinaire and tenacious redhead from the GSOT. As the lead paralegal and owner of StarrParalegals, LLC, Pamela also blogs as her alter ego, ‘Pamela the Paralegal‘ and has launched ‘Sessions with a Starr’ – a Career Mitigation© platform devoted to helping professionals redefine their career options in an e-based economy.

#3ThingThursday – 01/15/15 – #Thurs3at3

three

Productivity.

Busy is not the same as productive and your problems have nothing to do with not having enough time.  What you need is to get motivated – to change, to get organized and to know you can be more productive with less effort – but you have to DO something.

To start, here are 3 presenations to help inspire change and the realization that the path to balance/organization/efficiency/your most productive self … whatever you want to call it, starts with YOU making up your mind to be more productive/efficient/organized and then putting in place the systems, tech and people you need to get there.

  1. David Allen – The Art of Stress Free Productivity  learn from a master about why you need to get organized and how to start your journey to what I call intentional organization™ in this 20 minute YouTube TEDTalk
  2. Ernie the Attorney  talks about writing things down, Getting Things Done, Merlin Mann, systems, Moleskines, accessibility, brain bandwidth, creativity and more in Part 2 of this BYOB Podcast from 2011.
  3. Andrea Cannavina our own CEO of LegalTypist shares the process she created for wrangling email and all the information that travels through it – touching upon systems, David Allen, personalizing, inbox zero,  writing things down, digital credibility, proofing and more in this guest lecture for Solo Practice University: Using The DAFT™ System To Organize Your Workflow.

Get New Contact Into Outlook in 3 Easy Steps

Every time Outlook “upgrades” – I have to change how I do things. For instance, it used to be very easy to right click on a person’s name/email, click “add to Outlook” and the information would populate – a new contact window would open, ready for you to input further detail, such as the address or notes.

Now when you right click to add a contact, a pop up window with very little information pre-populated opens, and you have click on the + next to each tidbit of information before you click on the spot you enter that data and THEN you can do the data entry. <-that’s 2 / 3 clicks to get each piece of information in – telephone number, address, website… which literally takes FOREVER as compared to the “old” why to do it.

Since I know there is almost always 3 ways to do something in any Office product, I’ve been playing around with the quickest way to get my contacts saved and think I’ve got it to the fewest clicks.

Here’s how I do it:

1. Click on the name/email address of the person
Select “Add to Outlook” At this point, the pop up window will show the person’s name and email filled in. Save and close it.

2. Now block/copy the signature block of the new contact and go back and right click on the person’s name/email again. This time select “Open Outlook Properties”

3. What will open now is the full contact card (not just the little pop up) and you are already in the “Notes” section. Hit copy and the full siggy will populate in the Notes section. You can then block/copy from the Notes into the different fields or just type it as you see it.

Certainly, if you know of a better/faster way (that does not involve purchasing a 3rd party product) please let me know in the comments.

Elance, Delegation and Workflow

I just love Lee Rosen of Divorce Discourse  – a no nonsense kinda guy; who tells people like it is.  Over the years, Lee has gone from helping people understand the divorce process to helping attorneys understand on and off line marketing, among other things.

In his teachings, Lee has written a few books including his latest about outsourcing … to Elance. At first, I was a bit surprised and to be perfectly candid, disappointed. Whenever a contact of mine thinks of outsourcing – I want them to think of (and recommend) LegalTypist!

I have not read the book, and so do not know what type of work Lee recommends you crowdsource, but there are a few reasons I do not recommend a crowdsourcing site for the attorney-client work product and administrative functions of running a law office that LegalTypist is so famous for handling so well.

There are rules by which attorneys are bound when it comes to exactly who may see and know of their clients, data and files. Over the years I have come to understand that everyone knows the meaning of the word confidentiality but rarely does anyone without law firm experience know how to apply it. Culling those with no law firm experience in your crowdsourcing search will drastically narrow down the talent pool available to you.

Even if you apply a stringent vetting process to those who are left, do you have the technology and mindset to securely and efficiently delegate client and administrative work off site?

Delegation is not merely dumping stuff and forgetting it – you have to have follow up practices in place for each item delegated and you have to  trust your assistant has a full understanding of your needs and how to do what you have delegated and that s/he will complete it, on time, every time.  <-FWIW, when you put the right processes in place and have the right people to do the work, you create a workflow which has far more value than just the ability to outsource a project here or there.

As for the tech, while there are no rules against using email – it is and always will be more of a postcard than a sealed envelope and has to be one of the worst ways, administratively, to set up a workflow.  Here’s more of my thoughts on that: Email Administration Sucks!

Now when it comes to marketing – I could have put up a site which makes you create an account and then fill in a form requesting the type of work you need done – and called it an “invite”. I am a Master Virtual Assistant after all!

However, since I know that attorneys must vet any person they grant access to their client’s confidential information carefully, I chose instead to have potential clients set up a call to speak with me – so they can be absolutely sure we are the right company with the right way of doing things for their firm.

…and while we are on the topic of marketing – I share with you below one of my forays into video marketing.  It was a collaboration with Long Island’s own Killer Social artisan jewelry designer Sueanne Shirzay and is now a few years old – my hair is a little shorter and a little lighter.  I share it because it still makes me giggle!

.

One last note: it’s not that Lee doesn’t recommend LegalTypist – he does – see:LeeRosenListing… but I’d like to note our largest firm (to date) just over 100 attorneys… <g>

askandrea1

Not All Curmugeons Are Old White Guys

I have been “in the cloud” since adopting Onebox for my company’s virtual pbx a dozen or so years ago.  In fact, I found the “cloud” to have so many advantages over hosting my own solutions, I took LegalTypist 100% digital after finding a secure tech I could configure and use with attorney client work product<- that was about 2004.

Jump forward a decade (can you believe it!) and there’s cloud-based any and everything!  The problem with that is – for lawyers and their work product especially - are all those cloud solutions aware of your ethical obligations to maintain confidentiality? What about your duty not to inadvertently disclose <-do they even KNOW about that one?!

You may think I’m kidding, but I’m not. I’ve spoken with CEO’s who think that by putting the word “legal” in front of “project management” you somehow end up with a “solution” that is secure enough for attorney client work product or that will actually work for lawyers and law firms. Certainly over the past decade, I’ve beta’d enough tech to spot when users are not the focus and marketing and sales are far ahead of a reliable and stable product.

So let me share with you now my top 5 Don’ts For Any Cloud Based Player:

  • Don’t listen to any tech company looking to help you become independent of your obligation to understand the most basic information about the location, access and use of your client’s data, and the files you need to run your practice.  At a minimum, ask where the servers physically reside; who has access to them and who is available to help you when there is an issue.
  • Don’t listen to any tech company looking to help you outsource your IT.  They are no more “IT” guys than they are legal project managers (or even remotely familiar with how things get done in a law firm).  Having a relative who works for a law firm is not really the standard I want to see from a company entrusted with my clients’ practices.  If an attorney who has had a successful practice is not somewhere on the corporate team, be especially wary and up your BS meter when the IT *cough* sales people start “helping” you.
  • Don’t click “OK” or “I Agree” until you READ the FULL Terms of Service. Period.  Don’t “skim” them. I don’t care who you know who is an attorney who says s/he uses it. Doesn’t matter what anyone else does – you have to read (and understand) the full TOS for yourself.  If and when you do hit “I Agree” – make sure to print the TOS to pdf or paper and put in a folder for future reference.  Many companies change their “on line” TOS, so you really do need a physical copy of what you actually agreed to.
  • Don’t sign up for a whole year because it is cheaper and you think you’ll be more committed. You won’t! You’ll just be out more money for a product you may or may not use (or which may or may not work for you and your firm). The reality is that these are all legal tech start-ups and may not be here in a year!  They also may not do what you are lead to believe when you sign up. Or perhaps it can, but you have to pay for and populate a third party add on or hire a consultant first.  The point is, always get a 30 or 60 day free trial before you buy into anything and actually test it during the free period to see what YOU can get it to do without investing more than a few hours of your time.
  • Don’t have only one way to connect to the internet. When your data, files and client information ONLY RESIDE in the cloud – and you can’t get a connection – then what? Sit around and do nothing until you get service back? No! Use an alternate method to connect to the web - even a dial up or your cell phone is better than nothing.

Does the above mean that a cloud application is NOT for you. No. But you do need to be aware of your options and the risks involved when migrating business functions and/or client data to the cloud.

You also need to be aware of when you are being sold – and it is just as true for attorneys as anyone else – if it sounds too good to be true, chances are, it is.

No piece of technology or shiny object will magically give you back hours every week or get the paying work done and out the door.  The fact is, many make simple processes far more complex and time consuming than the average solo needs; and a few require you to pay and incorporate third party products or hire on consultants in order to make their tech actually do that which you were told it would when you were sold.

For a more comprehensive review, here is a link to the most downloaded report on LegalTypist.com:  The Sorry State of Legal Practice Management Software and here’s a link to the latest, independent and credible review by Oklahoma attorney Jeffrey Taylor (aka The Droid Lawyer) : Cloud-based Practice Management: A Comparative Review <-and Jeffrey’s not old either!

If you want to hear what I have to say about a specific product, join me in New York City for my workshop: Putting Efficiency Into Practice – Organizing Any Law Firm in Under 4 Hours or as my favorite curmudgeon calls it:  How To Manage Your Practice (And Not To Be A Major Screw Up) http://t.co/1ab7uACAey